We offer a 30-day return- or exchange policy after receiving your product.

If your shoes don’t feel right, we are committed to making it right.

If you’d like a different size or color, just contact our support team at support@auren-footwear.com and we’ll be happy to arrange an free exchange for you.

If you need to return your order, please follow the steps below:

1. Contact Us: Email us at support@auren-footwear.com within 30 days of receiving your order to return your product. Please include your order number and the reason for the return.
2. Return Address: Our customer service team will provide you with the correct return address.
3. Prepare Your Return: Securely pack the product(s) in the original packaging, including all accessories and items that came with it.
4. Ship the Return: Send the package to the return address provided and share the tracking number with our customer service team.
5. Refund Process: Once we have received and inspected your returned item(s), we will process your refund within 5 days using the original payment method.

Return shipping costs are covered by us only in the following cases:

• The item has a manufacturing defect
• The item was damaged during transit
• An incorrect item was received

For all other returns, return shipping costs are the responsibility of the customer. A valid return tracking receipt must be provided for all returns.

We will process your refund within 5 days using the original payment method

If your shoes were damaged during transit or have any other quality issues, please:

1. Take clear photos or a video of the damaged shoes on a flat surface where the defect and label are visible.
2. Email the photos or video and a description of the issue to support@auren-footwear.com

We will send a replacement product free of charge or you may return the incorrect item, and we will cover the return shipping fee