Refund policy

If you are not satisfied with your order for any reason, we are here to help. We offer a 30-day return- or exchange policy after receiving your product.

        Return Costs

        Return shipping costs are covered by us only in the following cases:

        • The item has a manufacturing defect
        • The item was damaged during transit
        • An incorrect item was received

        For all other returns, return shipping costs are the responsibility of the customer. A valid return tracking receipt must be provided for all returns.

        If you’d like a different size, color, or product, just contact our support team at support@auren-footwear.com and we’ll be happy to arrange an free exchange for you.

        We will process your refund within 5 days using the original payment method.

        How to Return Your Order

        If you need to return your order, please follow the steps below:

        1. Contact Us: Email us at support@auren-footwear.com within 30 days of receiving your order to return your product. Please include your order number and the reason for the return.
        2. Return Address: Our customer service team will provide you with the correct return address.
        3. Prepare Your Return: Securely pack the product(s) in the original packaging, including all accessories and items that came with it.
        4. Ship the Return: Send the package to the return address provided and share the tracking number with our customer service team.
        5. Refund Process: Once we have received and inspected your returned item(s), we will process your refund within 5 days using the original payment method.

        How To Exchange My Order

        If your shoes don’t feel right, we are committed to making it right.

        If you’d like a different size, color, or product, just contact our support team at support@auren-footwear.com and we’ll be happy to arrange an free exchange for you.

        Change Of Mind

        You may return or exchange the product within 30 days after delivery.

        Products Damaged on Arrival Or Other Issues

        If your shoes were damaged during transit or have any other quality issues, please:

        1. Take clear photos or a video of the damaged shoes on a flat surface where the defect and label are visible.
        2. Email the photos or video and a description of the issue to support@auren-footwear.com

        We will send a replacement product free of charge or you may return the incorrect item, and we will cover the return shipping fee.

        Wrong Item Received

        You may return the incorrect item, and we will cover the return shipping fee, or we will send you a replacement pair free of charge.

        Return eligibility

        • Items must be in it's original condition
        • Items must be returned in their original packaging
        • Incorrect items received must be supported with photo evidence

        Returns are not eligible if

        • The item is a replacement order
        • The request is made beyond 30 days from the date of receipt

        Contact us

        Our customer service team is available from Monday – Friday, 8:30 AM EST to 5:30 PM EST.

        Email: support@auren-footwear.com

        Phone number: (307) 218-2503